Ever since the two companies combined their resources I've been having some really bad gas attacks. First they started increasing the cost of my long distance plans, then they decided they needed a little more profit in the pocket and increased the cost of basic phone services. Over the past year these services have increased approximately 33% when you also include all those danged taxes they also tack on.
I decided the second phone line (which was once upon a time, a bargain) had to go and while I was at it, I decided the long distance service had to go too, at least until I get around to finding a service that doesn't give me a royal screwing. So yesterday I placed a call to AT&T/SBC customer service in order to place the change order.
Should have been simple.
But it wasn't.
TWO hours and 15 minutes is all it took, TWO hours and 15 minutes of trying to make a yankee voice recognition understand my southern twang, then holding for a human who I'd relay my wishful intents to, who'd then transfer me to another human who I'd have to hold for and who had to know all the same details I'd given to the first human, then holding again for 1 HOUR for the ONE who, I was told, could get needed task completed, then hanging up because 1 HOUR was too long to wait and I needed to pee, then calling back and wrestling with the VOICE again that put me on hold again in order to wait for another human,,,Folks, I was aggravated and aggitated beyond what a normal person can tolerate by then.
Finally, a human voice broke in on the music and I told her when she said, "this conversation may be taped,,," (for whatever reason, I forget), "I sure hope so because I want it to go on record that I've been on this danged phone holding for you people for over an hour and a half so far and I'm mighty cranky right now and I need to pee again already."
She took my change order and THEN said, "But we can give you a $20 discount for the second line if you'll keep it."
HUH?, I said to self, I've been a customer for 30 years and I have to decide to take the line out in order to be offered a discount to keep it? "No thank you Lady, even the discount wouldn't make up for the cost increases or the aggravation I'm going through in order to get this done so please just remove the long distance plans and disconnect the second line."
"Ok, I've removed your long distance plans and now I'll transfer you to the department for disconnecting your second line." WTH???????
Man, was I ever disturbed by then and ready to resort to 2 tin cans and a long roll of string. The last fella I talked to, after another 10 minutes on hold, finally completed the change order.
The 2nd line was supposed to have been disconnected at 6pm today but was disconnected instead, at 6am. The service guy was supposed to be here between 8am and 5pm today and arrived at 4:45 pm.
And I'm about to get over my crankiness,,,almost. BUT I'M SENDING OUT HATE VIBES TO AT&T and whosoever has stock in that crazy company!
Now I'm waiting for this giant headache to go away before I attempt to find a new long distance service, maybe.