Since the nearest book store is an hour and a half drive from my neighborhood, I joined the DoubleDay Book Club several years ago so that I could have reading material when I wanted it (when I remembered to order it). For the most part this has worked out well because I'd make sure I had an order coming before I finished reading my last book.
Late last week I received a statement in the mail from DoubleDay stating that I had a balance of $33.32 due for my deferred order placed in November, shipped in December, due on March 1. I knew I had received a book order in late December, did not know the payment was of the deferred sort, (not that it mattered) and wrote them a check on Jan. 25th for the order when I paid the other household bills.
So I sent customer service an email yesterday.
Subject :Payment: What is the status of my Payment?
Message Text :
I received a notice from DoubleDay late last week dated 2/08/07 showing I had an account balance due. I don't, I paid this invoice during the last week in January when I paid all my other bills. I've checked my bank account and it shows that my payment to you cleared the bank on 2/1/07. This needs to be resolved immediately as I want to order more books but I won't now, or in the future, if this sort of thing will occur.
This was their reply.
Thank you for contacting us.We received your $67.27 payment. Please be assured it was applied to your account on 1/3/2007. This is the last payment we received on your account.The remaining amount due is $33.32, which is for your deferred order listed below, which is not due until March 1, 2007:
Lisey's Story Gift Edition shipped 12/14 $25.65
Designer Scrapbooks The Red Hat Society shipped 12/7 $7.67
Please feel free to contact us again, if you have any additional questions or concerns.
Customer Service Representative
So, I dug out the check, again, and sent another email to them, along with the copy of the canceled check:
Dear Customer Service,,, Again,
As I stated in my first email, you are incorrect in billing me for the $33.32, again, because it has been paid (deferred or NOT). I'm sitting here with the cancelled check for $33.32 in front of me and it cleared my bank on Feb. 1, 2007. ( I believe I told you this in my first email as well so I'm confused as to why you did not do some serious research into this matter when you received my first email).
Now kindly tell me which dunce messed up by not posting my payment to my account and how you intend to fix it because tax season has slowed down and I intend to do some serious reading soon, either from doubleday or somewhere else.
Sincerely aggravated at this point,
I sure hope they figure out who's account they posted my payment to soon because I want to order some new books. I'm about half way through Lisey's Story and I get cranky when I don't have something to read.