Last winter I dropped everything but basic service on my land line phone. I'd previously been paying for 2 lines because I used one for that dreadful dial-up Internet service but with the installation of the new, faster, satellite service I no longer needed the extra line. I'd also previously had a intrastate and international long distance calling plan but with AT&T's acquisition of Southwestern Bell, and their immediate increases in these services, I decided I just didn't need all that anymore.
After I cancelled all the extra stuff, my bill for basic services was $34.73 per month and it stayed that way for 3 whole months. Then the crazy stuff started up.
In March it was $35.17
In May it was $34.97
In June it remained $34.97
In July it jumped up to $36.13 (due to a basic rate increase)
BUT, In August it was $35.59
So this morning I sent an email to AT&T customer service to ask some simple questions, "Why has my bill been going up and down and what IS the amount of my basic monthly bill."
Someone from AT&T's customer service just called me in regard to my email, woke me up from my nap, and I still don't know the answer to those 2 simple questions. After she hummed and hawed for 10 minutes or so, I told her to please hunt around and find someone who knows the answers and call me back,,,or even better, answer my email WITH an email and I can finish my nap.