Still Down and Still Raging

Dawn of day 18 and still waiting for HughesNet to do satellite repairs. While sitting at home waiting for these people who say they're coming but never arrive, I've learned a thing or two that they don't tell you when they sell you their equipment and services.

Their warrenty doesn't mean speedy repair service unless it can be repaired by phone with instructions from poor customer support with poor English skills from somewhere over in Asia. Their FAQ states that if you aren't paying a minimum of $5.99 extra per month, you should expect repairs to take 7 to 10 days, the $5.99 fee entitles you to service within 3 to 5 days.

The FAQ said nothing about days 11(which is the first date they didn't show up) through 18. I wonder why?

The FAQ also says nothing about having to deal with all the lies from these folks that Hughesnet contracts with to do the repairs.

I did a google search for other satellite broadband services available but apparently, even after you purchase the HughesNet equipment for around $600, and they install it, you find out the first time you have problems that if you cancel their services, you must pay a fee of $200 to $300 to buy out your contract. If you mention that you haven't seen a contract and didn't sign a contract their reply is to look on the installation form that you signed. Down near the bottom is a little check mark beside a sentence written in teeny, tiny print that states you understand the HughesNet terms of service that their representative has explained to you. Doesn't matter that their representative does not mention these "terms of service" when he hands you his clipboard and says to "please sign my work order."

Why would you have to sign a contract if you've purchased the equipment, you ask? I figure it's because otherwise, anyone with any sense, would immediately stop using the services that HughesNet advertises but doesn't provide.

So, I'm stuck between a rock and a hard place because in this great country of ours, they still let people like this give consumers a screwing on a daily basis.

I'm seriously considering filing a suit in small claims court for the time spent waiting for these repair people that never show and for breach of contract by HughesNet. I sent a complaint to the BBB in their state last fall, and that's how I was finally able to get above dial-up speeds (although that took 8 or 9 weeks). I plan to file another complaint with them about this instance. There's not much else that can be done.

Ya'll just wait until you see the new header I made concerning my trials and tribulations with these lying fools.

Ok, enough bitching about that for now.

After looking for 6 years, I finally found a couch on Saturday! It's not spectacular or anything but I think it's what I've been looking for. James removed the 40 yr old monster that we've been using and they're supposed to deliver the new one sometime today. Since I was in a shopping mood, we also bought a new recliner for James, and a new table and chairs for the dining room.
I'll post photos as soon as I can (and you know why it's taking so long!)

I hope everyone had a great weekend!!!!