HughesNet Still Sucks and A Rare Night Out

The Terrorist has left for school and I'm sitting here waiting for 8 a.m. to roll over on the clock so I can call those lying bastids at HughesNet again. I think the only qualifications you've gotta have to work for these folks is to be able to lie consistently, and not know where the hell you're going or where you've been.

After vigorously voicing my complaints on a form for the BBB in Maryland, I got a call from the corporate offices of HughesNet informing me that they were seriously looking into things and they'd have someone in tech support coming out to put things right.

He came, Wednesday of last week, this guy who's only been with the company for about 4 months, and spent several hours piddling around before telling me that he'd have to come back, on Friday, to finish.

Friday came and went.

Monday came and went.

I called the fella in MD who called me back to say the tech would be here by noon.

The tech guy called and said he had to install a new dish and it was too windy that day so he'd appreciate it if he could wait until Thursday to come out. I told him fine, but my frustration was mounting to shotgun levels.

It's Friday and he didn't come yesterday. He also didn't CALL yesterday. I was at home all day waiting even though I had a load of stuff to do in town. I'm now irritated, agitated, and aggravated. I'm ready to bite nails folks!

Maybe I'll be able to ease some of my frustrations tonight. We're going to dinner with friends at Sam's Town Casino over in Tunica, MS. They have a seafood buffet on Friday and Saturday nights and that's some of my favorite kind of groceries. And dang it, I might even take a 20 to put in the slots while I'm there.

HughesNet's Customer Service SUCKS!

Friday morning I came in here to my little office to log on and read my online news and a few blogs and my satellite Internet service was down. I tried rebooting the computer, rebooting the modem, still nothing. An hour later I gave customer service a call. Adam, with his heavy accent, who probably lives in IRAQ or some other hostile country, ran his tests and said my modem was working fine and after humming and hawwing a bit shared with me the fact that the system was doing an upgrade.

Adam didn't know how long this would take or exactly what was happening.

Adam didn't know on Saturday morning either.

I didn't call Adam today because, lo and behold, it started working. Adam is a lucky man.

I'm pretty upset that HughesNet doesn't seem to think their customers should be notified prior to doing an apparently scheduled, upgrade, nor do they seem to think it appropriate consideration to give the customer information when the customer calls in. They sure think it's appropriate to charge those monthly fees IN ADVANCE for services that might be down for 2 days! (and WAS).

I'm still looking for an address for the HUGESNET corporate offices so I can whine and complain. Although, the whining and complaining about paying for 2 days of NO service is most likely the reason I can't find a danged address. They're clever, these folks that sell you something but treat you like crap after you've spent all your hard-earned dough on the service.

(Graphic kindly provided by Willowtree)

Guess what's coming tomorrow (excuse me while I turn a couple of geriatric cartwheels here)? It's big and yellow and emits all these happy, shouting, voices when it turns into the drive.

School starts toooooooooomorrrrowwwwww! Which is a good thing except for having to roll my old butt outta the bed at 6 a.m. again for 5 mornings a week, and the little matter of wrestling the Terrorist over homework again.

Anyone got any pointers on what to expect in 5th grade these days? If it's much harder than 4th grade I may have to consider re-enrolling into the 5th grade myself. Reckon they'd allow a grandmother to have do-overs? Not all of it would be do-overs because I'd never seen some of the stuff they did in 4th grade!

Zach will be having 4 different teachers this year too, so this is a first, for him, and me. I can't remember changing classes until we were in about the 7th grade (this was back when we were still living in caves though, so I guess it's changed a tad.)